Frequently Asked About Our Terms
Submit a closure request via your account settings under Security. We process it within 24 hours and freeze all access. Any pending withdrawals are completed before closure. After closure, you cannot reopen the same account—you'd need to register a new one, subject to the same terms and identity verification.
Yes. Withdrawals to DANA, OVO, GoPay and QRIS are processed through licensed payment partners who are bound by their own consumer protection rules. Once a withdrawal is confirmed as pending on your account, the payment rail is responsible for delivery. We maintain records of every withdrawal instruction for dispute resolution.
We update terms only when legal requirements change or we add new features. You'll receive email notice 14 days before changes take effect. Changes that reduce your rights require your explicit consent before they apply. You can always view the current version in your account settings.
Using multiple accounts, sharing login credentials, depositing funds obtained illegally, or using automated tools to play are clear violations. We also close accounts linked to fraud, money laundering, or betting with knowledge of match-fixing. A first-time minor breach results in a warning; serious breaches result in immediate closure and fund forfeiture where permitted by law.
Yes. Accepting the terms is a required step during registration. You cannot proceed to deposit or play without ticking the acceptance box. By opening an account, you confirm you have read, understood and agree to be bound by our full terms.
The terms in effect when you registered are binding on your account. You can view that version in your Legal Documents section. If you've been inactive for over 2 years, the current terms apply when you return, and we'll ask you to re-accept them on your next login.
Open a dispute ticket in your account with details and supporting screenshots. Our disputes team reviews it within 5 business days. If you're still dissatisfied, you can escalate to our compliance manager via email for a final review before considering external dispute resolution options.
